Delivery Policy
At Mickom Smart Store, we’re dedicated to delivering your essentials quickly and efficiently, ensuring a seamless shopping experience. Below, you’ll find essential information about our delivery services, including locations, shipping times, fees, and more.
1. Delivery Locations
We deliver to various locations across Ghana, including major cities and rural areas. Our standard delivery service covers:
- Accra
- Kumasi
- Takoradi
- Cape Coast
- Tamale
- Ho
- Koforidua
- Sunyani
- Other regions nationwide
If your location is outside these areas or considered remote, we may require additional time to arrange delivery.
2. Delivery Time
We strive to deliver all orders promptly. Delivery times vary based on location, product type, and shipping method:
- Standard Delivery: Typically takes 3-5 business days, but may vary depending on location and product availability.
- Express Delivery: Available in select regions, ensuring delivery within 1-2 business days.
Please note that delivery times are estimates and may be affected by unforeseen circumstances.
3. Delivery Fees
We offer competitive delivery fees based on location and order size:
- Standard Delivery: Fees start at GHS 20-60, with exact costs depending on region.
- Express Delivery: Fees start at GHS 40-100, available in select regions.
- Free Delivery: Available on orders over GHS 499.
Additional fees may apply for larger items, such as heavy appliances.
4. Order Tracking
Once your order is confirmed and dispatched, you’ll receive an email or SMS with a unique tracking number. Use this to track your order’s status via our website or delivery partner’s tracking system.
5. Delivery Issues and Returns
While we strive for smooth deliveries, issues may arise. If you experience problems, such as delays, damages, or incorrect orders, please contact our customer support team immediately.
6. Delivery Terms & Conditions
- Signature Upon Delivery: Required to ensure safe arrival.
- Unavailable at Delivery: Our courier will attempt a second delivery or leave instructions for collection.
- Delays: We’ll notify you as soon as possible with updated delivery information.